Safety Net Program

COVID-19 has hit Alaskan communities hard, resulting in lay-offs without pay and reductions in work hours. Alaska Housing Finance Corporation has implemented a special hardship process to provide immediate rental relief to our families affected by income loss due to COVID-19. 

Who qualifies for rent reduction?

To qualify for rent reduction, families must be enrolled in a qualifying Alaska Housing program (Voucher, Public Housing, or Multi-Family Housing) and have demonstrable income loss due to COVID-19. Families must submit an application and provide verification of their change in circumstances and current income.

How do families apply for rent reduction?

You can provide your information securely through our online application process using the following steps:

  1. Click here to apply online
  2. Click the "New User" link below the login form
  3. Set a password (note requirements!)
  4. Confirm your email address
  5. Log in and click the "COVID-19" link
  6. Start the application process

Have questions or need assistance? Call 1-833-958-8406 or 330-8406 (in Anchorage) or email phdinfo@ahfc.us.

What about families who cannot apply online?

  1. Open, complete, and print the Income Loss Due to COVID-19 Application
  2. Return it, along with your proof of income, to your local AHFC office
  3. AHFC will respond to all applications in writing

We continue to closely monitor all COVID-19 information and encourage you to check our web page as frequently as you wish. If you have questions regarding the application or need assistance:

Call 1-833-958-8406 or 330-8406 (in Anchorage) or email phdinfo@ahfc.us.

How much rent does it cover?

Qualified families’ rent portion will be reduced to approximately 28.5 percent of their reduced monthly income. The reduced rent will remain in place through September 30, 2021 or until a family’s income returns to their pre-COVID-19 income level. Families are required to report to AHFC increases in income once they have been provided a Safety Net.

What if the crisis lasts longer than three months?

We hope this situation will be past and our families' income sources restored in the next several months. However, we recognize the situation is uncertain. We will closely monitor the future economic impact on our families.

How have families been notified of this?

To ensure our families are aware of this assistance, we mailed a postcard to all households enrolled in our voucher program and emailed all voucher program landlords. These communications provided information on who qualifies, how to apply, and further contact information.

What other relief is available to renters?

If you are a tenant living in federally subsidized housing or are renting from an owner who has a federally or GSE-backed mortgage, the CARES Act provides for a suspension or moratorium on evictions. Learn more from the Consumer Financial Protection Bureau (CFPB) website.

Questions about your lease? Problems with your rental unit? Call the Alaska Legal Services Corporation helpline to speak to an attorney for free. Click here to learn more.

In some situations, you may need to fill out a Financial Hardship Statement. Click here to view the form, and be sure to read page 2 for important information and instructions.


Editor's Note: Updated on April 17, 2020 and April 28, 2020 to include program details, answers to frequent questions, and an updated link to apply for rent reduction online. Updated on June 1, 2020 to include new information from the CFPB. Updated on June 5, 2020 to include financial hardship form and ALSC helpline information.