AHFC has developed a number of tools to keep our partner Mortgage Servicers informed.
Homeowner Assistance FAQs for Lenders & Servicers
Updated January 4, 2023
These FAQs are specifically for Mortgage Lenders/Servicers. If you are looking for applicant FAQs, please click here.
AHFC is recommending that applicants reach out to their Mortgage Servicer immediately to discuss available options.
Yes, the application period closed April 4, 2022, 11:59 p.m. Alaska time.
More than 11,000 applications were submitted for Alaska Housing Homeowner Assistance.
At this time, there are no plans for a second application window to be opened for Alaska Housing Homeowner Assistance. However, if an applicant submitted an application by the deadline but was determined ineligible, they may file an appeal here to tell us about their situation.
Program information and educational content that you can share with homeowners is found in our Toolkit.
Basic eligibility requirements are listed below.
- Must be a homeowner and applying for aid in their primary residence that is located in the State of Alaska.
- Must satisfy minimum federal and State of Alaska requirements:
- Have experienced a coronavirus-related financial hardship after Jan. 21, 2020
- Not exceed the maximum household income as required by U.S. Treasury.
- At least one person per household must be directly or indirectly financially impacted by COVID-19
- Demonstrated risk of housing instability or homelessness
Possibly. AHFC will review second mortgages and other loans on a case-by-case basis to determine if an applicant is eligible.
Income is based on the household — all income from adult household members.
Construction loans do not qualify whether closed or in the process of closing.
This will be evaluated on a case-by-case basis.
Military housing is not eligible. The home must be owned by the applicant.
Eligible applicants approved for financial assistance exceeding $20,000 will be required to sign a Deed of Trust. Applicants who are required to sign a Deed of Trust will be notified individually with details and instructions for next steps.
Application & Review Process
AHFC continues to work with Mortgage Servicers that have registered with AHFC to verify borrower information and start payments. Read our blog for a program update.
Please share the following with the applicant:
You will need access to an email address - either personally or through a trusted resource, as well as access to the internet. Here are some options:
If you have an email address, but no internet access:
- Most public libraries offer limited public access to computers and the internet, and generally these services are free.
If you have internet access, but no email address:
- Gmail, via Google, offers a free basic email package. To sign-up, visit the official Gmail (https://www.google.com/gmail/about/) page and click "Create an Account."
If you do not have internet access or an email address:
- If you have a trusted resource, such as a relative or friend, consider asking for help completing your application online.
- A trusted resource can use their personal email to help you input and supply the necessary information, as well as receive information on your behalf — as long as that email is not already associated with an existing application.
If none of the above options are available to you, please contact our Call Center at 1-833-330-8290 toll free for assistance.
Each applicant is assigned to an AHFC Homeowner Assistance Specialist. The applicant will be asked to provide authorization to the Homeowner Assistance Specialist so that they can directly communicate with the Mortgage Servicer to verify eligibility and set up direct payment to the servicer. Your input as the Mortgage Servicer is critical to the process.
All data is encrypted and will never be shared with anyone outside of AHFC and its contracted application processing partners.
No, we are not asking for a breakdown.
This will be evaluated on a case-by-case basis.
Access HUD’s FAQ webpage here: https://www.hud.gov/answers. Scroll down, then type in “Homeowner Assistance Fund” in the Search field.
Submitting an application does not guarantee financial assistance.
There is no guarantee of assistance. Because of the complexities of the review process, AHFC reviewed and assessed the total statewide need before determining how, consistent with U.S. Treasury guidance, federal funds would be distributed.
Mortgage Servicers are critical to the success of Alaska Housing Homeowner Assistance. Your willingness to efficiently and quickly process information will be extremely important for helping to distribute the federal funds to Alaskans in need.
Please register as a Mortgage Servicer with AHFC as soon as possible.
The timely review of applications and accompanying mortgage documentation to determine any level of assistance will be critical.
60% percent of the funds are reserved for households at 100% AMI or below as required by the U.S. Treasury.
Mortgage Servicers can help homeowners successfully secure funding by registering as a Servicer in our system. By registering with Alaska Housing Homeowner Assistance you will facilitate quicker payment to you once homeowners are approved for assistance. Click here to register.
No. Emergency mortgage payments associated with Alaska Housing Homeowner Assistance are not considered taxable. For more information, click here.