AHFC continues to work with Mortgage Servicers that have registered with AHFC to verify borrower information and start payments. Read our blog for a program update.
Please share the following with the applicant:
You will need access to an email address - either personally or through a trusted resource, as well as access to the internet. Here are some options:
If you have an email address, but no internet access:
- Most public libraries offer limited public access to computers and the internet, and generally these services are free.
If you have internet access, but no email address:
If you do not have internet access or an email address:
- If you have a trusted resource, such as a relative or friend, consider asking for help completing your application online.
- A trusted resource can use their personal email to help you input and supply the necessary information, as well as receive information on your behalf — as long as that email is not already associated with an existing application.
If none of the above options are available to you, please contact our Call Center at 1-833-330-8290 toll free for assistance.
Each applicant is assigned to an AHFC Homeowner Assistance Specialist. The applicant will be asked to provide authorization to the Homeowner Assistance Specialist so that they can directly communicate with the Mortgage Servicer to verify eligibility and set up direct payment to the servicer. Your input as the Mortgage Servicer is critical to the process.
All data is encrypted and will never be shared with anyone outside of AHFC and its contracted application processing partners.
No, we are not asking for a breakdown.
This will be evaluated on a case-by-case basis.
Access HUD’s FAQ webpage here: https://www.hud.gov/answers. Scroll down, then type in “Homeowner Assistance Fund” in the Search field.
Submitting an application does not guarantee financial assistance.
There is no guarantee of assistance. Because of the complexities of the review process, AHFC reviewed and assessed the total statewide need before determining how, consistent with U.S. Treasury guidance, federal funds would be distributed.